The optimal decision of service provider considering extra waiting area value-added services – pooled or dedicated?Zhan Wentao, Liu Jida, Yuan Xuchuan, Huang Xiaotong and Jiang MinghuiRAIRO-Oper. Res., 58 5 (2024) 4307-4340DOI: https://doi.org/10.1051/ro/2024152