RAIRO - Operations Research

Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent

Zhenyang Shi, Shaoxuan Liu and Ruijing Wu

RAIRO-Oper. Res., 55 (2021) S401-S434

Published online: 09 February 2021

DOI: 10.1051/ro/2019062

Zhenyang Shi

Shaoxuan Liu

Ruijing Wu

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